What the knowledge agent does
- Answers employees from instructions and policies.
- Names the document and the section.
- Brings related clauses together when the brief contains them.
- Shows which document is newer when the brief marks versions.
What goes into the knowledge base
- Policies and regulations.
- Role instructions.
- Onboarding material.
- Internal questions and answers.
What an answer looks like
A short answer and a precise reference: document, section, and version number when the brief marks one. A clause that is not in the brief is not presented as a company rule.
Questions about the knowledge base
How is this different from folder search?
The agent answers in a sentence and names the document and section, rather than only listing files.
What if two versions of a policy exist?
The agent follows the version the company marked in the brief.
Can a new hire ask during the first week?
Yes, when onboarding material is part of the brief.
Who updates the base?
The company updates the brief. Later answers read that set of documents.